Managed Services - Service Center

How an "Epic Smart" Help Desk Can Transform Your Organization

See how an "Epic Smart" help desk can give precious time back to your analysts and transform the way you provide patient care.

In this e-book, you’ll find:

  • How we’ve assembled a team that includes management with more than 20 years of healthcare experience and 10 years of IT service management expertise
  • A Q&A with Service Center Manager Greg Lipes, a former Epic Clin Doc, Orders, and HIM trainer
  • How we’ve maintained a >90% Net First Call Resolution since going live
  • How we can integrate Epic and IT Service Centers
  • How we triage tickets appropriately
  • How we designed our training curriculum

Great care starts with great support, so download our e-book now to see how you can make your IT organization more efficient.